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How amazing customer service can drive sales and increase customer loyalty

September 20, 2017

SCHOOL OF COMMERCE: LESSON 18

Great customer service can earn you lifelong customers, less churn, and more sales.

That combined with the fact that new customers are 7 times more expensive to get than retaining existing ones should have you moving your customer service strategy to the top of your priority list.

In today's lesson we'll help you get your strategy together, giving you no-brainer ideas to implement from one of Bold's Client Success Specialists, Graeme. He'll touch on strategies to keep your customers coming back to your store, how to turn a negative experience into a win, and how you can use reviews on your store to boost sales.

Jump to...

1:32: Bold's philosophy on customer service
7:30: Why it's ok not to know the answer
10:13: Strategies for getting positive reviews
15:47: How your return policy can boost sales
23:05: 10 principles for great customer service

View our full list of topics and upcoming webinars here 


Thanks for joining us this week Graeme, and if you want to keep the knowledge train rolling, check out this blog post on Tips to maximize your eCommerce customer service.

THANKS FOR WATCHING!

If you have any feedback, leave us a comment below: we always want to know what you think!

Topics: eCommerce News

Melanie Fatouros-Richardson

Written by Melanie Fatouros-Richardson

Melanie is a Content Marketer at Bold and is a reality tv aficionado.

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