SCHOOL OF COMMERCE: LESSON 18
Great customer service can earn you lifelong customers, less churn, and more sales.
That combined with the fact that new customers are 7 times more expensive to get than retaining existing ones should have you moving your customer service strategy to the top of your priority list.
In today's lesson we'll help you get your strategy together, giving you no-brainer ideas to implement from one of Bold's Client Success Specialists, Graeme. He'll touch on strategies to keep your customers coming back to your store, how to turn a negative experience into a win, and how you can use reviews on your store to boost sales.
7:30: Why it's ok not to know the answer
10:13: Strategies for getting positive reviews
23:05: 10 principles for great customer service
Thanks for joining us this week Graeme, and if you want to keep the knowledge train rolling, check out this blog post on Tips to maximize your eCommerce customer service.
THANKS FOR WATCHING!
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