10 principles for great eCommerce customer service

By Mike Trakalo on July 20, 2017

What comes to mind when you think about your last experience as a customer? Did you walk away from the experience with good things to say, or did it leave much to be desired...

If your customer service sucks, it doesn't matter how good your product or marketing is. Customer service is something every company needs to get right to grow. Here's why:

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Hiring with a Focus on Growth, Culture, and Commitment to Community

By Melanie Fatouros-Richardson on March 10, 2017

With 15 people starting at Bold this month alone, there are a LOT of amazing people to talk about! This month there are two people we feel deserve special mention. Their roles are very unique, and represent a significant milestone for our company.

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How we got 43% more people to click Add to Cart

By Melanie Fatouros-Richardson on March 9, 2017

 

Want to increase conversion rates and create a better user experience for your customers? Take a look below to check out two small changes you can make on your product pages to boost your mobile sales in the next 7 days.


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Bold #InnovateOrDie AKA Hack Days

By Jay Myers on February 14, 2017

At Bold, #InnovateOrDie is the motto by which we live. If we aren’t continually innovating, we are dying as a company. Every now and then we need to remind ourselves of this. And that’s what #InnovateOrDie days are all about. They are 2 day software development or project challenges, where each member of Bold teams up, chooses a project to work on, and develops it to at least a working demo within 48 hours. It serves to remind us of what we can do with any idea we come up with, and how fast we can get it done, if we really sit down and put our minds to it.

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How our CRO team improved Cart Page conversions by 26%

By Melanie Fatouros-Richardson on February 9, 2017

We were so impressed with the CRO work our Managed Services team completed last week, that I stole it just to show you.

They test every element on a page: we call it data driven design. They integrate it into every Shopify project Bold completes with the goal of getting your customers to convert.


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Koble Announces WiFi Partnership with Restaurants Canada

By Melanie Fatouros-Richardson on January 25, 2017

January 23, 2017
Winnipeg MB, Canada

For Immediate Release

Koble Inc. is proud to announce that it has signed on to be the Official WiFi Partner for the Restaurants Canada 2017 trade show.

Koble will be providing free WiFi Hotspots at locations throughout the venue. Attendees to the show can connect to the WiFi Hotspots in the Media Lounge, Exhibitor Lounge, Culinary Stage Area, Shake & Sling Pavilion, Tech Pavilion, and the Coffee and Tea Pavilion.

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Why you should be doing email marketing!

By Kim Babij-Gesell on January 18, 2017

Check this out.  Email marketing is STILL the number one way to drive traffic to your website.  It's the truth! Although there's a feeling that email is an old fashioned way to do business, the stats totally show otherwise.  Take a look at these ones:

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Bold School of Commerce

By Melanie Fatouros-Richardson on January 11, 2017

We want to help you become an eCommerce expert, so we'll be sharing our best practices and inviting our partners to do the same.

Follow us for FREE eCommerce webinars

Join us in our School of Commerce by attending one of the FREE lessons below.

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2016 Bold Year In Review

By Kim Babij-Gesell on December 22, 2016

It's amazing how much can change in a year. Here at Bold, it seems like every year we raise the bar on big changes. With a company as young and quickly growing as ours, 12 months is a very long stretch with a ton of opportunity.  And even as we sit down to put together this post, it's mind blowing to look back at where we were just 52 weeks ago.  It's almost hard to believe we're the same company! Buckle up as we take you back through the intense ride that was 2016!

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Holiday Hustle: 6 quick tips to get you ready for the holiday season

By Aubrey Kotelko on December 16, 2016

 

The holiday shopping season is the climax of each year’s eCommerce story. Retailers spend months upon months planning logistics and marketing in preparation for the December rush. Customers are anxious because the stakes are high; they have a need that must be met by a certain deadline, and failing will leave them with a ruined holiday (or the embarrassing “It didn’t get here in time” card)! But best of all, it offers an opportunity to set the stage for the year to come. By connecting with new customers, online stores have a ton of opportunities to turn them into regulars and increase the lifetime value of their customers.

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